– We started from scratch; recruiting staff and creating routines. It was a challenging and fun journey that involved various Scandic business areas and departments.
What does ‘good service’ mean to you?
– To me, good service is about making another person happy. It might be a little thing, like treating someone to a cup of coffee or fetching someone a magazine to read while they wait. It is easy to overlook the details, even though that might be what the guest remembers most.
What makes a good workplace?
– The atmosphere is number one. If you like your colleagues you probably like your job too. Of course, you need to enjoy what you actually do as well. I get a kick out of identifying new challenges, which is why it’s important to set yourself targets. As managers, we need to have the right attitude and problem-solving skills, and we need to give those working under us feedback.
Why would you recommend Scandic as an employer?
– Scandic is a large organisation what offers plenty of scope for professional development. If you like working with people, then the hospitality industry could definitely be the place for you.
What qualities do you value the most in those working for you?
– You need to be service-minded, have a positive outlook and an open mindset. You should know what your strengths and weaknesses are. It’s OK to not know it all; as long as you’re not afraid to ask for help. We’re supposed to be a team, which means I need to have people around me that I can trust.
When do you most enjoy your job?
– Almost all the time, actually. I like being busy, when things are running smoothly and everyone is on the ball. I like it when you can tell that people are having fun and helping each other out. I think there’s a lot of people who perform best when the pressure is on.
How do you feel Scandic performs in terms of professional development?
– Very well, I think. But it’s also about your attitude. The opportunities are there, but if you don’t reach out and grab them you’ll miss the boat.