On April 1st, Scandic Continental re-opened for business after being completely rebuilt. Room capacity has been increased by some 50 percent. And the new hotel can accommodate up to 900 conference participants at the same time. But one thing hasn’t changed – Scandic Continental is still the most central business hotel in Stockholm.
“A success story”
If you ask Peter Storckenfeldt, General Manager of the hotel, to look back at the first six months of operation, he is all smiles. “From my point of view, we’ve had a flying start. Opening a big new hotel is, as everyone in this business knows, an extremely complex undertaking. It is like putting a jigsaw puzzle together where all the pieces must fit. We managed this almost perfectly, mainly thanks to the dedicated efforts of all our 160 plus team members. I think the start-up was best summarized by Scandic’s President & CEO Frank Fiskers when he said that this was the best hotel opening he had ever experienced. And he surely has some background to judge that considering the rapid pace that Scandic is establishing new hotels”.
“Where people meet”
“The central location is key to our success. The hotel really lives up to its name Scandic Continental. Over 80 000 travelers pass through the mall outside our lobby every day. And at the end of next year when the new commuter railway line located right under the hotel will be in operation, this figure will increase substantially. The location is a true communications hub”, says Peter Storckendfeldt. “Guests have quickly learned to appreciate the atmosphere of our hotel. So far, room occupancy has been very high and the rest of the year also looks very promising. And our 8th floor rooftop bar & terrace has become a dedicated meeting point for locals in afternoons, evenings and at weekends. The view of the capital cityscape and surrounding water is really unique”.
Getting the hotel going and operating to guest’s satisfaction was the first important step. Peter Storckenfeldt and his team is now into the next, and equally important phase – to attend to the small details. “When you open hotel, there are lots of details that are not ready. Guests will not notice them, but you must not neglect them. We are now attending to them on a daily basis. Our guiding star is that ‘good is not good enough’. We can never rest on our laurels and think that our job is done when the hotel is opened and in operation. Running an outstanding hotel is a job that starts all over every single day. That’s what hospitality is all about”, concludes Peter Storckenfeldt.